Terms & Conditions

Terms & Conditions

This website is operated by Hock Loke Siew Nursery and please read these Terms & Conditions carefully before using the www.hocklokesiewnursery.com website. If you disagree or object to any of the terms and conditions set out in this agreement you should not use any of the information, products or services on the website.

Product Descriptions

Each product is sold subject to its product description which sets out specific details relating to that product. This includes, without limitation, product dimensions, colours, delivery conditions and additional guarantees.

We take all reasonable care to ensure that all details, descriptions and prices on this website are accurate. However, errors can occur. If an error is discovered for any product you have ordered, we will inform you and ask you whether you wish to continue with your order, substitute to similar products or cancel it.

Hock Loke Siew Nursery Reserves The Right To:

1. Modify or withdraw, temporarily or permanently, the whole or part of, this website with or without notice. We shall not be liable for any modification to or withdrawal of the website.

2. Change the terms and conditions without notice. The use of this website following such change shall be deemed to be acceptance of such change. We therefore advise users to regularly check the Terms and Conditions to determine if they are acceptable.

Ordering Goods

If you make any mistakes during your order, you can correct any input errors right up until you confirm payment.

Once you are happy everything is correct and you have submitted an order you will be given an Order Reference Number and details of the products (and/or services) you have ordered. You will then receive an email from Hock Loke Siew Nursery confirming your order was successful together with a copy of invoice.

Once we are ready to dispatch your goods you will receive an email headed “Your order has now been dispatched”. This is when your contract with Hock Loke Siew Nursery begins. This email will confirm the goods despatched, the courier and tracking ID. Up until this email is sent you have the right to contact the online team and cancel your order.

Sometimes unintentional inaccuracies will appear on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Substitute Products

In the event of a product being unavailable (for any reason), you will be contacted to discuss potential substitute goods. If the substituted goods are not suitable then a refund will be given. If you agree to the substitute goods, once received if they are deemed unsuitable they will be refunded along with the cost of delivery.

Out Of Stock And Busy Periods

If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible and provide you with an estimated delivery date. If we cannot provide you with this you will be offered a full refund.

Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during peak sale periods and some items will sell out very quickly. At these times to avoid disappointment please order your goods as early as possible.

Restrictions – Age Requirements

We have available online a large range of gardening products, and some of the products that we sell, for example, garden tools or fertilisers, can be unsafe or dangerous to children. It is therefore a condition of purchase that you are aged 16 or over at the time you make the purchase from us. If you are aged under 16, please ask your parent or guardian for assistance.

Delivery

We deliver to the West Malaysia only. All of our orders are dispatched via our courier delivery service. We instruct all our couriers to complete deliveries to the address you have stated on your customer order. To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you.

If you are not in at the point of delivery our couriers will leave a business card giving you their details to contact them for redelivery to your address on the earliest possible date. We always aim to succeed in our deliveries and in the unlikely event we have been unable to make delivery on two occasions the goods will be returned to Hock Loke Siew Nursery and a further charge may be payable by you to have the goods dispatched. You can also select your preferred date of delivery upon check-out. Please take note that we reserve the right to change the delivery date if the date happens to fall on a Sunday and or any Public Holidays.

We will aim to deliver within 5 working days (Monday to Saturday) time frame upon receiving full payment but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact and advise you about the extended delivery date.

We do provide FREE DELIVERY within Ipoh for anny purchases above RM 200.00 and selected areas in Perak for purchases above RM 500.00.

Minimum purchase is RM 50.00 to be entitled for any postage or delivery. There is no minimum spending for self-collection.